Security

Last Revised: February 1, 2022

We provide a reliable and resilient Software-as-a-Service platform that is designed from ground up based on the field's best practices.

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Heroku and Amazon Web Services (AWS). They employ a robust security program with multiple certifications. This infrastructure is designed and managed according to security best practices as well as a variety of security compliance standards: FedRAMP, HIPAA, ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3, PCI DSS, and more.
For more information on our provider’s security processes, please visit Heroku Security or AWS Security.

Data Hosting Security

Gluework relies on Heroku and AWS global infrastructure, including the facilities, network, hardware, and operational software (e.g, host OS, virtualization software, etc.) that support the provisioning and use of basic computing resources and storage. Additional information regarding Heroku and AWS Cloud security can be found above.

Data Encryption

Gluework ensures the security and privacy of user information by encrypting data on all servers at rest and in transit. Our systems are designed to ensure data is protected at all times.
  1. In Transit - All traffic is encrypted with TLS1.3 enabled by the most secure algorithms. We regularly and automatically verify and renew our security certificates and encryption algorithms to keep your data safe.
  2. At Rest - All at-rest sensitive data is encrypted using AWS Secrets Manager and AWS Key Management Service. All additional data is encrypted using industry-standard AES256  encryption at the storage level.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Organizational Security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls

Third-Party Penetration Testing

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work

Background Checks

We perform background checks on all new team members in accordance with local laws

Compliance

Gluework is in the process of completing a SOC 2 Type II audit, providing our customers assurance regarding our security controls and the systems used to store and process users’ data, and the confidentiality and privacy of the information processed by these systems. You can find more information about the SOC certifications here.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@gluework.com